LeisureMarine News

WARRANTY MATTERS

Oct 11, 2017 | Boats

WARRANTY MATTERS, to all of us! But we must play our part if our motor is going to give us the years of service that it was designed for. No matter how large or small the motor, the warranty considerations are the same…..Mercury warranty coverage is non-declining, the warranty coverage is the same on the last day of your warranty as it is on the first – meaning coverage doesn’t decline based on the age of your engine, or the number of hours you’ve put on it. BUT….. that means for all of us, as owners, a non-declining responsibility to ensure the motor gets the attention it requires for the whole of the warranty period

WARRANTY MATTERS, to all of us! But we must play our part if our motor is going to give us the years of service that it was designed for. No matter how large or small the motor, the warranty considerations are the same…..Mercury warranty coverage is non-declining, the warranty coverage is the same on the last day of your warranty as it is on the first – meaning coverage doesn’t decline based on the age of your engine, or the number of hours you’ve put on it. BUT….. that means for all of us, as owners, a non-declining responsibility to ensure the motor gets the attention it requires for the whole of the warranty period, warranty matters.
This is what Mercury has to say:
‘As a world-class manufacturer of marine products, Mercury Marine knows that a great deal of its success is built upon customer satisfaction. All new Mercury outboards, parts and accessories carry an outstanding limited factory warranty.
Also, Mercury warranty coverage is factory-backed. Your dealer works directly with us, so there is no third-party claims to file – and no adjusters to contend with. This simplifies the claims process and gets you back onto the water quicker.
Please refer to our Engine Warranty Chart* or contact your local authorised Mercury dealer for more details.
Mercury warranty coverage is nondeclining. The warranty coverage is the same on the last day of your warranty as it is on the first – meaning coverage doesn’t decline based on the age of your engine, or the number of hours you’ve put on it.”
They go on by detailing the requirements for making a claim, all of which would be dealt with in SA by the dealer and the importer.
As we have outlined previously, in these days of extended warranty coverage, it is essential to check on the service requirements for your motor. For example, the 5-year warranty on 4-stroke motors from Mercury is brilliant for peace of mind, but we must be realistic. If you have missed the first 20 hour service or any of the subsequent annual services then any manufacturer is going to argue, quite rightly, that you are responsible for the problem. These motors have computerised diagnostics, just like the modern car, which will protect the motor from a wide range of problems, but they cannot pick up the fishing line round your propeller seal or the fact that after three ‘no service’ years the old, fuel-diluted oil is no longer adequately lubricating the motor. The same is true for the 300 hour service interval from some manufacturers, when the gearbox breaks because some fishing line has caused the seal to leak and there is no oil left, the warranty department is going to argue that the damage does not result from ‘fair wear and tear’.

 

fishing line is a real problem

fishing line is a real problem

It can happen to anyone

It can happen to anyone

 

 

 

 

 

The answer is fairly simple. We all know by now that that the boat requires a current Certificate of Fitness (or seaworthy certificate) and that this must be renewed annually. If your boat is due for the CoF inspection why not have LEISURE MARINE do the annual motor service at the same time and save the hassle of bringing the boat in twice and, more importantly, give yourself peace of mind in terms of any warranty consideration. As the WORKSHOP section of this website stresses, SIMPLY SERVICE is the answer, it’s a “no-brainer”, the warranty matters when the chips-are-down.

A highly complex and sophisticated piece of equipment

A highly complex and sophisticated piece of equipment